Contact us

Email hi@falaklive.com. Include the page or title, your device and browser, and a short description. Never send passwords, sign-in codes or full payment details.

Use the language menu in the header to choose English, Persian, Arabic, French or Spanish. This changes the interface; a video’s audio and subtitle options are listed separately in its player.

Check the email address or phone number you entered and use the recovery options shown on the sign-in page. If you email us, describe the step that failed without sharing your password or sign-in code.

Look in your account and purchase receipt. For billing or renewal settings, use the store or payment provider where you subscribed. Available options depend on your purchase.

Sign in and choose Redeem a voucher from the menu. Enter the code as provided and follow the on-screen instructions. Check any conditions included with the code.

Refresh the page, check your connection and try another browser. If a title is marked unavailable, try another title or return later. Email us the page link if the issue continues.

Open the player settings to see the options for that video. Audio tracks and subtitles can differ between titles; changing the site language does not add a translation to a video.

Try searching for another spelling or the original title. The catalogue can change, and a title may not be available. You can email us a suggestion; it does not reserve or guarantee a future release.