Privacy policy

Information we collect

The following information may be collected while you use the services:

• Account details such as your name (optional), email address, phone number and account ID
• Purchase and subscription history
• Content you watch, how you use the app and your in-app searches
• Device identifiers and technical information such as IP address, device type, operating system and browser
• Crash logs and diagnostic data

How information is used

Users' information may be used to:

• Provide and improve the services
• Create and manage your account
• Process purchases and subscriptions
• Personalize recommendations
• Analyze usage and fix crashes
• Support users
• Strengthen security and prevent abuse
• Send notifications and service-related news

Security and content protection

FalakTV strives to protect users' information and published content using appropriate security technologies. Some images, video files and media data may be stored or transmitted in encrypted form for greater security. To protect rights holders, some content is delivered in a way that limits or disables direct download or unauthorized storage. That said, no online platform is ever completely immune to security risks.

Sharing information

Users' personal information will not be sold or transferred to third parties without their consent, except where required by law.

Account and data deletion

To delete your FalakTV account and the personal data linked to it, email our support address hi@falaklive.com (also listed on our Contact us page) from the email address on your account, or include your account's phone number. We delete the account and its data within 30 days of confirming the request. Records the law requires us to keep, such as payment records, are kept only for as long as the law requires.

Cookies

Cookies and analytics tools may be used to improve the user experience.

Policy changes

FalakTV may update this policy at any time. Continued use of the services constitutes acceptance of the new version.